OUR POLICY

Returns & Exchanges

We understand that sometimes, things just don’t work out. That’s why we'll be happy to help with an online return or exchange within 30 days. For all other products, the labels need to remain intact, and the item must be unwashed.

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Frequently Asked Questions

If you’d like to change or cancel your order, please email us as soon as possible at hello@bearaby.eu. Unfortunately, no orders can be canceled once they have been processed and fulfilled by our warehouse, but our team will do our best to help!

Please note that if you cancel your order before it ships out, we will automatically initiate a refund to your credit card or original method of payment. Credit will be received within 15 days, depending on your card issuer's policies.

If you’re not completely in love with your purchase, we offer a 30-day exchange window on all our products, provided your product is in tip-top shape. To exchange your order, please reach out to us via hello@bearaby.eu, and a member of our customer service team will be happy to help!

Yes, when returning an item in the 30-day window return shipping is free. To return your order, please reach out to us via hello@bearaby.eu, and a member of our customer service team will be happy to help!

We understand that sometimes things don’t work out as planned. That’s why we offer a 30-day return window on all of our products.
You can return or exchange your product for free with no questions asked, even if the original tags have been removed.
To return your order, please reach out to us via hello@bearaby.eu, and a member of our customer service team will be happy to help!

If you’re not completely in love with your purchase, we offer a 30-day exchange window on all our products. To request an exchange, please reach out to us at hello@bearaby.eu, and we’ll be happy to help!

Just like normal orders, gift card purchases are eligible for free returns for 30 days from your orders delivery date. The money will be refunded back to your gift card so you can use it to choose an alternative item.

If you’d like to return your item, please reach out to us via hello@bearaby.eu and we’ll be happy to help!